Refund Policy

Payment Confirmation

The process of delivery of the services is as follows:-
Once you accept our terms of business you may make a payment to THE VISA COUNCIL via a range of payment options available with us, your case will be accepted by our Immigration Case Managers who shall be delighted to confirm all the details on your case with you and ensure that the initial review of your case history and immigration needs have been conducted correctly. We will then immediately and not within less than 24 hours deliver to you and provide you with the following which will be delivered to you either face to face or or telephone call and thereafter supported in an email sent directly thereafter with full supporting documents required.


1.We shall review your bio-information against the qualifying criteria of the visa
2.We shall advise you and agree with you what documents you are required to submit to us for us to submit your application
3.We shall then review your documents as we receive them to ensure that they are accurate and meet the government criteria
4.We shall complete your application forms and shall submit your case to the government authority or shall provide you with the completed application form for you to submit
5.We shall provide you with advice, support and assistance throughout the process
6.We provide consultancy service with regards to immigration visas The delivery of the service is by live face to face consultation or call and also by a detailed email with supporting documents and pack sent without 24 hours of your deposit payment

Refund Policy

THE VISA COUNCIL operates a fair purchase policy from any service from our site. We accept that in the following circumstances,
THE VISA COUNCIL will be committed to refund a client back in full for any amounts paid to us (not including any third party fees)
The Customer is responsible to legitimate claim for a refund of paid amount in a case of below where:
1.THE VISA COUNCIL has agreed that the company is satisfied to submit the client’s case after that the customer case is returned with a negative judgment.
2.Team given any wrong advice with regards to Customer’s application that resulting in a negative decision
3.Unable to get Visa due to the our team wrong guidance
4.Has request assessed incorrectly according to the Customer’s qualification for the visa service in the 1st instance
5.Has incorrectly made a purchase for a service on our portal where the visa service has not been delivered 

6.No refund of any kind will be made after ninety (60) days from the original payment date.

The customer agree that they will not liable to be claim a refund in cases of he/she wish to end of their agreement with services and withdraw from before the time of THE VISA COUNCIL submitting the clients Immigration and or Visa application.
The customer confirms that before making any purchase that he/she read and understands the all terms and conditions.
If a refund is issued, we confirm that in line with THE VISA COUNCIL Terms and Conditions the refund will be made back to the original mode of payment by the client.

Cancellation Policy

In order to be eligible for any sort of cancellation of service, you must contact your consultant or case manager via telephone during regular business hours to cancel your order and initiate a refund request. Customer Care can be reached at the telephone number provided to you once you are logged in to the Application Center Home Page on the Website. You may also email Customer Care at and request that a representative from consultant contact you about a refund request at a telephone number that you provide in your email.

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